Understanding Customer Experience – Week 1

Tonight marked the start for me of my first properly ‘open’ MOOC course – Understanding Customer Experience.

I’ll be using this blog as part of the course with the tag UCE152 as the identifier for related posts, so for those who are regular readers you might see some different (and hopefully interesting) posts here focused on customer experience.

To my fellow course participants – I look forward to learning more from you in the weeks ahead!