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Customer Experience

#censusfail – a case study in how not to manage peak load
Well, I think its safe to call the result of this year’s Australian census, making it a much quicker call than our Federal election last month [...]
UCE Week 3 – opening a new service centre
As some of you may know, my role for the last six months has been setting up a new student services centre at Flinders University. This new service, called [...]
UCE152 Week 2 – the psychological aspects behind customer experiences
This week’s topic in UCE152 was the psychological foundations which underpin customer experience, which provided some good brain food as we count [...]
Understanding Customer Experience – Week 1
Tonight marked the start for me of my first properly ‘open’ MOOC course – Understanding Customer Experience. I’ll be using this [...]