Students as partners – moving beyond the customer concept

University Life 102The debate of whether students are or are not ‘customers’ of their University is a well worn one, so it was of great interest to see this report published today via Universities UK which put the matter to rest once and for all, and the result was…

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#censusfail – a case study in how not to manage peak load

CensusFailWell, I think its safe to call the result of this year’s Australian census, making it a much quicker call than our Federal election last month – the results are in, and the ABS lost. Lost to the point that makes the Australian cricket team’s recent performance against Sri Lanka look not all that bad in comparison.

It was, on pretty much all fronts, a train wreck.

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